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Terms and Conditions

1. Service Provider (Frakhtovshchik)

  • 1.1. Vehicle charter services with crew by request are provided by Individual Entrepreneur Sergey Vitalievich Grankin (INN 774315008484, OGRNIP 308770000358162), registered at 28 Petrozavodskaya St., bldg. 2, office 95, Moscow, 125475, Russia.
  • 1.2. Support service: +7 985 970 4642, e-mail: info@bslimousine.com.
  • 1.3. Bank details for non-cash payment: settlement account 40802.810.3.20000000411 with VTB Bank (PJSC), Central Branch, Moscow; BIC 044525411; correspondent account 30101810145250000411.
  • 1.4. Tariffs are stated without VAT; VAT is not charged.

2. General Provisions and Contract Formation

  • 2.1. This document is a public offer (the “Offer”) and sets out the terms of a vehicle charter contract with crew for transportation of passengers and luggage by pre-booking (the “Service”).
  • 2.2. Services under this Offer are not passenger taxi services. Transportation is performed only by prior booking; street hails are not accepted.
  • 2.3. The Client (Frakhtovatel) places an order on the website/by e-mail and accepts the terms of the Offer. Acceptance of the Offer occurs by placing an order and making payment (including prepayment) in accordance with Section 6, or by another confirmation method provided by the website interface/correspondence. From the moment of acceptance, the contract is deemed concluded.
  • 2.4. Essential terms of a specific service (pickup date/time, pickup address, route/zone, category, price, included waiting time, cancellation terms, etc.) are fixed in the Order and Order Confirmation.
  • 2.5. The current version of the Offer is published on bslimousine.com and applies to all orders after publication.

3. Definitions

  • 3.1. Order means a Client request submitted on the website/by e-mail specifying pickup time, route/addresses, category, options, and contact details.
  • 3.2. Order Confirmation means a message from the Provider (e-mail/messenger/phone) confirming that the order is accepted for processing and setting out its parameters (time, price, included waiting time, cancellation terms, etc.).
  • 3.3. Client (Frakhtovatel) means the person who placed the order and is a party to the contract; the passenger may differ from the Client (if specified in the order).
  • 3.4. Vehicle means a transport vehicle provided by the Provider with a driver (crew) for rendering the service.

4. Scope of Services and Booking Principle

  • 4.1. The Provider undertakes to provide vehicle charter services with crew for the transportation of passengers and luggage (including transfers and corporate trips) within the Russian Federation based on requests submitted by the Client (Frakhtovatel).
  • 4.2. Vehicle categories and current tariffs are published on website pages. By placing an order, the Client confirms acceptance of these Terms and tariffs.
  • 4.3. When booking, the Client selects and pays for a vehicle class/category, not a specific VIN/license plate/specific model. Examples of categories: “Business sedan”, “Minivan 6–7 seats”.
  • 4.4. The Provider guarantees provision of a vehicle in the booked category (or higher) for a confirmed order. Specific model/license plate may differ.

5. Booking, Confirmation, Vehicle and Driver Assignment

  • 5.1. Orders are accepted via online form and e-mail. The dispatcher confirms the booking and sends route, date, and cost details to the Client.
  • 5.2. Orders for minibuses and special services must be placed at least 24 hours in advance.
  • 5.3. The Client must provide accurate passenger data, contact phone number, flight details, and special requests (child seats, extra luggage, etc.). Changes to a confirmed booking are subject to vehicle availability and may affect final cost.
  • 5.4. Specific vehicle details (make/model/license plate) and driver details are communicated to the Client no later than 3 (three) hours before pickup time, unless another period is agreed with the Client. Until assignment, order confirmation is provided with category details.
  • 5.5. For technical or other justified reasons, the Provider may replace the vehicle and/or driver with equivalent category options without reducing service quality.

6. Tariffs, Payment, and Receipts

  • 6.1. Tariffs are stated without VAT. Airport pickup parking is added to the cost; other parking and toll roads, extra stops, waiting beyond included time, and other services outside the request are paid separately according to the current price list/order confirmation terms.
  • 6.2. Payment is accepted in Russian rubles:
    • by bank cards (including Robokassa) on the website;
    • by bank transfer to the Provider’s account.
  • 6.3. For individual clients, 100% prepayment is applied by default at booking, unless otherwise agreed with the dispatcher.
  • 6.4. For corporate clients with a contract, monthly invoices/reconciliation acts may be issued by agreement.
  • 6.5. For each transaction, a fiscal or electronic receipt (where required by law) is issued and sent to the Client’s e-mail/phone provided at booking. With 100% prepayment, a prepayment receipt and a settlement/final receipt may be issued upon service completion (depending on cash register settings and legal requirements).

7. Waiting Time and Rounding Rules

  • 7.1. For city trips, the first 15 minutes of waiting are included; for airport pickups, up to 60 minutes after actual landing are included. Excess waiting is charged at the hourly tariff.
  • 7.2. Service duration is rounded to the nearest 30 minutes:
    • 0:00–0:15 — rounded down to the previous full hour;
    • 0:16–0:45 — counted as half an hour;
    • 0:46–0:59 — rounded up to the next full hour.
  • 7.3. Trips outside MKAD are charged as one additional hour. Routes farther than 30 km from the city are priced individually.

8. Cancellations and Refunds

  • 8.1. Standard bookings may be canceled without penalty:
    • no later than 3 hours before city trip start;
    • no later than 6 hours before airport transfer.
  • 8.2. Cancellations for minibus and intercity trip bookings require at least 24 hours' notice.
  • 8.3. If cancellation deadlines are violated, a penalty equal to the minimum hourly tariff (or full transfer cost) applies according to the selected tariff/order confirmation.
  • 8.4. Prepayment refunds are made to the same payment method within 10 banking days after receiving the Client’s written request.

9. Delays, No-Show, and Force Majeure

  • 9.1. The Provider tracks flight information; however, if updates are provided late and the driver has already departed from the garage, additional waiting is paid by the Client.
  • 9.2. A booking is treated as a no-show if the passenger is unavailable:
    • within 30 minutes after the agreed time;
    • or within 60 minutes for airport pickups.
    In this case, the full service price is retained.
  • 9.3. The parties are released from liability for non-performance in force majeure events (weather conditions, road closures, authority actions, etc.). The Provider notifies the Client without delay and offers an alternative or refund.

10. Trip Documents (Work Order)

  • 10.1. For each trip/shift, a document confirming the charter contract is prepared, including a work order.
  • 10.2. The work order contains details of the assigned vehicle and driver (make/model/license plate/driver full name), as well as service parameters.
  • 10.3. The work order is prepared by the Provider and signed by the parties (in paper form at pickup or in another agreed manner).

11. Client Responsibilities

  • 11.1. The Client must follow safety rules, avoid smoking in the vehicle, treat the vehicle and staff carefully, and ensure seat belts are used.
  • 11.2. The Client is liable for intentional damage to the interior and fines caused by passenger actions. Transportation of hazardous goods, narcotics, and weapons is prohibited.

12. Personal Data

  • 12.1. By placing an order, the Client provides personal data and agrees to its processing for contract performance, communications, issuing receipts/refunds, and accounting purposes.
  • 12.2. The Privacy Policy sets out detailed conditions for data processing and protection on this website.

13. Contacts and Claims

  • 13.1. Questions and claims should be sent to info@bslimousine.com.
  • 13.2. Claims regarding provided services are accepted within 3 calendar days; a response is provided within 10 business days.
  • 13.3. Disputes are resolved in a claim procedure first. If no agreement is reached, the dispute is considered in court at the place of registration of the Provider, unless otherwise required by law.