Terms and Conditions

Booking

You can reserve a car by emailing, calling, or completing our online booking form on the website. You will receive a confirmation from our Dispatch Manager via email or phone, along with a reference number for the booking.

Note: Please reserve a Minibus or Bus at least 24 hours before the service time.

Payment

Business Services Moscow requires payment at the end of each trip, either by credit card (Amex, Visa, MasterCard) or in cash. Receipts will be provided upon payment.

If you have a corporate account, we will send you an invoice at the end of each month, unless otherwise agreed upon with the customer.

Prices

Our prices include all taxes and tolls.

Parking fees at the airports and within the city are not included.

Our rates remain the same during the day, night, holidays, and weekends.

Additional surcharges may apply during special events.

Travel outside of Moscow (MKAD) incurs an extra charge, which is based on one additional hour of the standard hourly rate.

Travel outside of Moscow for more than 30 km will be priced individually with the customer.

Airport Transfers

The "Airport-City" transfer includes vehicle provision, up to 30 minutes of waiting at the airport, and transportation to the destination. Waiting longer than 1 hour will incur an additional charge based on the hourly rate.

The "City-Airport" transfer includes vehicle provision at one address, 15 minutes of waiting (free of charge), and transportation to the airport. Any additional waiting time will be charged at the hourly rate.

The "Airport-Airport" transfer will be charged as an Airport Transfer plus one additional hour of the city usage rate.

Waiting Time

The first 15 minutes of waiting time are included in the fee (excluding airport transfers, which include up to 30 minutes after the flight lands). After that, waiting time will be charged at the current hourly rate.

The service cost is calculated based on the number of hours provided, rounded to the nearest half hour according to the following rules:

• From 0:00 to 0:15 - rounded down to the full hour.
• From 0:16 to 0:45 - considered as half an hour.
• From 0:46 to 0:59 - rounded up to the full hour.

Cancellations

Customers can cancel their booking at least 1 hour before the vehicle is scheduled to arrive in the city, and 3 hours before an airport transfer. Minibus bookings must be canceled at least 24 hours in advance.

If the cancellation is made after this time, the customer will be charged the equivalent of one hour of the hourly rate (minimum hours for the specific vehicle) or the cost of the airport transfer.

A single trip cannot be split into two bookings. If the time between the end of the first booking and the start of the next is less than 2 hours, the journey duration will be considered from the pickup time to the end of the trip.

Delays

Business Services Moscow monitors flight information continuously.

However, if flight details are not provided to us in time due to unforeseen circumstances, and the chauffeur has already left the garage, additional waiting charges may apply. In the case of significant delays, please notify us as soon as possible to ensure your vehicle will be available upon your arrival.

Vehicles

All vehicles are non-smoking. A child seat is available free of charge.